Official Agreement
Terms of Service
Essential guidelines to ensure a transparent, fair, and exceptional experience for everyone involved.
Service Scope
- We provide professional residential cleaning services.
- All supplies and equipment are provided by us.
- We do not clean hazardous materials or lift items over 35lbs.
Scheduling & Access
- Access instructions must be provided prior to arrival.
- We require a 2-hour arrival window.
- Cancellations under 24 hours incur a $50 fee.
Payments
- Payment is due upon completion of service.
- We accept credit cards and secure digital payments.
- Recurring plans are billed automatically.
Satisfaction
- 100% Satisfaction Guarantee on all cleans.
- Report issues within 24 hours for a free re-clean.
- We are fully insured and bonded for your peace of mind.
Cancellation Policy Reminder
We value our cleaners' time. Please notify us at least 24 hours in advance if you need to reschedule to avoid fees.